EMPLOYMENT OPPORTUNITY

Administrative Support for Utility Department
(Full-Time, Non-Exempt)

Reports to: Utility Director
Hourly Range: $20.00-22.00 per hour/ DOQ
Schedule: Monday – Friday, 9:00 a.m. – 5:00 p.m.

Position Summary:

Under the general supervision of the Utility Director, the Utility Administrator will assist with providing executive administrative and billing support in the Utility Department for the Director of Utility, Deputy Director of Utility, Township Engineer and Human Resources or as directed.  The position requires substantial public contact and a high degree of accuracy.

Essential Job Duties:

An employee in this position may be called upon to do any or all of the following duties.  These examples do not include all the duties which the employee may be expected to perform. 

• Acts as the receptionist for Utility Department.
• Answers departmental telephone calls, directs callers to proper source, takes complaints from concerned parties, and directs to the proper staff.
• Greets and handles questions from residents at Utilities counter.
• Accepts credit card payments
• Files a variety of materials such as correspondence, invoices, maps, legal opinions, EGLE Permits, other documents, and helps maintain and retrieve documents from the office filing system (both hard copies and electronic files).
• Sorts and directs mail, makes copies, and performs related support tasks.
• Performs billing duties including input of meter reads, bill generation, printing, e-mailing, and reporting.
• Set up customer autopayment.
• Using BSA® Software for retrieving and inputting customer data, answering customer questions, taking bill payment, and creating meter work orders.
• Utilizing GIS to identify and retrieve as-built records
• Schedules meter installs and final meter reads with customers and field staff.
• Coordination between field staff and the public with regard to customer complaints, water meter appointments, water shut off, and emergency service termination. 
• Updates Township website and provides additional information on rate changes, flushing, boil water notices, etc.

Required Knowledge,  Skills and Abilities, and Minimum Qualifications:

The requirements listed below are representative of the knowledge, skills, abilities and minimum qualifications necessary to perform the essential job duties of the position. 

·         An Associate’s Degree or higher in Business Administration or related field preferred but not required.
·         Three to five years of progressively responsible office experience of a clerical or secretarial nature.
·         No previous municipal experience required. 
·         Thorough knowledge of modern office procedures and skill in applying them.
·         Skills in maintaining a complex filing system, including electronic files.
·         Have above average skills in Microsoft Office.
·         Ability to work with both internal and external customers with exceptional customer service mindset.
·         Skills in the operation of standard office equipment, including computers, copiers and fax machines.
·         Ability to work effectively alone or as a member of a team with minimal supervision and independently schedule work load and prioritize assignments.
·         Ability to exercise good judgment, initiative and resourcefulness in dealing with the public, elected officials, community leaders, subordinate staff and other professionals.
·         Ability to work effectively under stress and with changing priorities.

Please submit resume and cover letter to Genoa Charter Township, Human Resources Manager, 2911 Dorr Road, Brighton, MI 48116 or via email to Kim@mhog.org. 

GCT is an Equal Opportunity Employer and we value workplace diversity. We invite resumes from all interested parties including women, minorities, veterans and persons with disabilities. Must be able to work in the United States without sponsorship.